#2227 new
Dan

Shopp Realex gateway plugin - No support for AmEx as an additional card type

Reported by Dan | October 7th, 2013 @ 08:21 AM

Apologies if this ticket is in the wrong section but it's concerning a gateway plugin, not the Shopp core itself.

We're using Shopp 1.2.9 with the Shopp Realex Payments plugin, in combination with a HSBC merchant account. To handle AmEx payments, Realex requires that you have a separate Realex payments account ID in addition to the standard account ID ('internet') that handles Visa, Mastercard etc.

It is usually called 'internetamex', but there is no way that I can see to add this additional account ID into the Shopp payment settings screen. There is only one input for one account ID.

It's possible to select 'American Express' from the card types dropdown menu, but there is no way this is going to work if you are sending the card transaction through the Visa/Mastercard account. When this happens, I get this transaction error:-

2013-10-05 02:25:34 - RealexPayments: currency/card combination not allowed [RealexPayments.php, line 99]

Therefore we cannot handle both Visa, Mastercard etc AND American Express cards with this plugin.

Does anyone have any ideas, or might this be a bug/oversight as I suspect?

**UPDATE: I've spoken to a Realex/Global Iris support technician and they have confirmed that they are actually aware that the Shopp Realex plugin does not support multiple payment account IDs at this time (necessary to support AmEx) and therefore they do not recommend Shopp to customers who require both Visa/Mastercard AND AmEx cards to be supported with the Realex gateway.

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