#2083 new
John Cuskelly

AusPost error > Please enter Length.

Reported by John Cuskelly | December 10th, 2012 @ 05:09 AM

Shipping estimator and calculated shipping give the error:
Please enter Length.
when trying to calculate shipping costs.

Product has both physical weight and dimensions for products being tested.

I have tried uploading AusPost.php to the root of the shipping folder as well as in an AusPost folder and both result in the same error. Current setup is AusPost/AusPost.php


Please enter Length.

Steps to Repeat
  1. Visit https://www.takenotemusic.com/shop/teacher-book-level-5/
  2. add product to cart
  3. Enter a valid postcard to test (4000 as an example)

PHP version: 5.2.14
WordPress Version: 3.4.2
Shopp Version: 1.2.5

Thanks for the help!

Comments and changes to this ticket

  • John Cuskelly

    John Cuskelly December 19th, 2012 @ 06:49 AM

    Just as a follow up:

    I have updated the AusPost module to the bleeding-edge version and have removed the rates then re-added them with the same error still appearing upon attempting to estimate shipping.

    I also attempted to complete an order despite estimate shipping not working and received this error:

    • Please enter Length.
    • The order cannot be processed. The shipping rate service did not provide rates because of a problem and no other shipping is available to the address you provided. Please return to checkout and try again or contact the store administrator.

    Thanks for the help.


  • John Cuskelly

    John Cuskelly February 25th, 2013 @ 04:29 AM

    Sorry to be a hassle but still having the same problem and confirmed weights and dimensions are correct for the product as linked.
    Also confirmed with Australia Post that my Api key is correct and working.

  • Roxy Walsh

    Roxy Walsh January 6th, 2014 @ 09:30 AM

    Hi there.
    Did you find a solution to this problem. I'm getting the same error.

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